Engineer II, Global Product Support, AI/ML
At a glance
Mid-level AI Engineering role at ASM. US > Arizona > Phoenix · no salary stated · we estimate $132,450–$205,151 across the United States.
ASM has not published a salary for this role. The figure below is our estimate, not theirs.
aimlroles summary, based on the employer's posting.
What you'll do
- Become the technical point person for new ALD systems, helping development teams understand how each platform works
- Review new platform designs with engineering groups and flag customer concerns around service, production, and upkeep
- Run early product builds and tests in development labs, finding problems and recommending fixes as they arise
- Prepare maintenance procedures, then guide Alpha and Beta fab installations through startup and production qualification
- Resolve customer problems during early deployments, report field findings, and plan spare parts for product launches
What you bring
- A bachelor’s degree in an engineering field, or at least five years working hands-on with semiconductor equipment
- Strong technical curiosity and the ability to understand equipment as a complete system
- You can work across engineering disciplines and communicate clearly with engineers and customers
Who this fits
This role suits an engineer who wants hands-on responsibility for new ALD equipment, from lab testing through customer fab qualification. The position is based in Phoenix and calls for travel ranging from twenty-five to fifty percent, depending on the development cycle.
From the employer
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
At ASM, our innovations enable the world’s most advanced semiconductor devices—and our people are central to making that happen. We’re seeking a Global Product Support Engineer to join our ALD team in Phoenix, where you’ll play a pivotal role in bringing new products from concept to successful customer adoption.
This is an opportunity to become a system‑level expert for next‑generation ALD tools, working side‑by‑side with development teams and customers to ensure our technology is built for performance, reliability, and real‑world manufacturing success.
What You’ll Do
In this highly impactful role, you’ll serve as the bridge between product development and the fab—owning critical moments in the lifecycle of new ALD systems:
- Act as the system‑level technical expert supporting new product development
- Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
- Influence product designs by providing customer‑focused input on serviceability, manufacturability, and preventive maintenance
- Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
- Develop and document best‑known methods and procedures for service, preventive, and corrective maintenance
- Lead First‑in‑Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start‑up, and production qualification
- Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
- Provide detailed reporting and feedback on field issues to improve product robustness
- Define critical spare parts strategies, ensuring readiness and supportability for new product releases
hat We’re Looking For
- Bachelor’s degree in an engineering discipline or 5+ years of hands‑on experience with semiconductor equipment
- Strong technical curiosity and the ability to operate at a system level
- Willingness to travel 25–50%, depending on the product development cycle
- Ability to collaborate across disciplines and communicate effectively with both engineers and customers
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.