Senior / Tech Lead AI Engineer
At a glance
Senior AI Engineering role at Datacom. Auckland · full-time.
Pay not stated AI Engineering salary
aimlroles summary, based on the employer's posting.
What you'll do
- Build AI-enabled software that addresses customer challenges, working with other teams to shape and deliver solutions
- Put AI models into working applications, connecting them with relevant information and tools
- Troubleshoot model and API issues, then check that outputs and workflows are dependable
- Clarify customer needs and turn them into practical solutions while explaining technical choices
What you bring
- At least seven years of professional software development, preferably with Python or TypeScript
- You have delivered a generative AI application into production using Azure OpenAI, Amazon Bedrock or an equivalent platform
- You can connect models to data and tools, manage context, and use retrieval, embeddings, structured outputs and tool calling
- You can diagnose failures, work around API limits and timeouts, and assess the quality and reliability of AI results
Who this fits
This suits a senior software engineer ready to lead AI solution delivery and communicate directly with customers. The role is based onsite in Auckland, New Zealand.
From the employer
About Us
Datacom is leading the charge in delivering Intelligent Applications to our customers in New Zealand and Australia. We are tackling interesting new cases across a range of domains and technologies and we’re looking for highly capable AI Engineers to join our team.
About the Role (your why)
The way we work and our customer needs are changing! We are going through a significant AI uplift that will be a real game changer in the New Zealand and Australian markets. We are looking for a Senior/Tech Lead AI Engineer who wants to work on cool projects and bring their own expertise to our solutions.
We need someone who is passionate about AI development and wants to push boundaries. Your software background is key and your passion for AI is a must. This role will see you join our Digital Engineering AI team, focusing on delivering innovative AI-driven software solutions. We will offer you the opportunity to work on cutting-edge projects, collaborating with cross-functional teams to design, develop, and use the latest AI models that address complex business challenges. We need multiple people but we need them now so please don't hesitate. This is your chance to put a New Zealand company on the global map!!!
What you’ll bring
Must-haves
- Strong software engineering background: 7+ years of professional development experience, preferably using Python and/or TypeScript.
- Production AI delivery: Demonstrated delivery of at least one generative-AI application using Azure OpenAI/Microsoft Foundry, Amazon Bedrock or an equivalent platform.
- Practical AI understanding: Experience managing context and integrating models with relevant data and tools, including retrieval, embeddings, structured outputs and tool calling.
- Reliable implementation and verification: Ability to diagnose failures, handle API limits and timeouts, and verify the quality and reliability of AI outputs and workflows.
- Customer communication: Ability to understand customer needs, explain technical concepts and trade-offs, and translate requirements into working solutions.
These capabilities may be demonstrated through a single production project; we do not expect experience with every framework or equal depth across all areas.
Nice-to-haves
- Experience working in professional services or a similar client-facing environment.
- Experience with AI orchestration frameworks such as LangChain/LangGraph, LlamaIndex, Microsoft Agent Framework or equivalent.
- Advanced retrieval techniques, including hybrid search, reranking and graph-based retrieval, with an understanding of when the additional complexity is justified and the trade-offs between vector stores.
- AI-assisted development and workspace automation, including controlled code execution, bounded repair workflows and verification of outcomes.
- Model Context Protocol (MCP) or equivalent tool and data integrations, including authentication, permissions and handling untrusted content.
- Multimodal document and image understanding using current models from OpenAI, Anthropic, Google or equivalent, including cross-modal embeddings where relevant.
- Fine-tuning or custom model hosting on platforms such as Microsoft Foundry or Amazon SageMaker, where justified by the application.
Culture and Benefits
Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.
Why you will love working here
- Flexible and hybrid working options (only include if applicable)
- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact