Senior AI Architect

Senior AI Architect, Health AI Squad

The opportunity

We are seeking a Senior AI Architect to join Health AI Squad at Manulife Asia, based in Singapore / Hong Kong. In this role, you will lead the design and integration of scalable Health AI solutions across Asia, translating health business priorities into enterprise-ready platform capabilities. You will define solution architecture patterns, integrate Generative AI services with health data, workflows and core health platforms, and ensure solutions are secure, reusable, measurable and aligned with Manulife’s technology standards. Your leadership will help accelerate Health AI adoption by connecting innovation with production-grade delivery, enabling markets to deploy consistent, high-impact health AI capabilities while allowing flexibility for local needs.

Responsibilities

• Partner with Data Scientists, ML Engineers and AI Developers to architect, build and support scalable Health AI services across Asia.• Collaborate with Data Engineers and IT Subject Matter Experts (SMEs) to understand health data sources and define architecture patterns that prepare, govern and optimize data for Generative AI-based solutions.• Design and guide the implementation of advanced AI solution patterns, including RAG, agentic workflows and multi-agent approaches, to address complex Health AI use cases.• Work closely with business and technology partners to gather requirements, define solution designs and integrate Health AI capabilities with enterprise platforms in alignment with Manulife’s Generative AI architecture standards.• Establish reusable architecture patterns, standards, processes and tools that enable consistent delivery of secure and scalable Health AI solutions across markets.• Drive adoption of Health AI capabilities by influencing stakeholders, shaping implementation roadmaps and ensuring solutions deliver measurable business and customer impact.• Explore and apply innovative methods to leverage structured and unstructured health data through enterprise AI services, including Azure OpenAI and related platform capabilities.• Stay current with AI/ML, Generative AI and Health AI technology trends, and translate relevant advancements into architecture guidance that continuously strengthens Manulife’s Health AI capabilities.

We are seeking a candidate who brings:

• An advanced degree in Computer Science, Engineering, Data Science, Mathematics, Statistics, or another quantitative field, complemented by significant experience in AI solution architecture and enterprise-scale technology delivery.• Proven expertise in architecting, developing and scaling Generative AI solutions, with a track record of translating complex business needs into secure, reusable and production-ready AI platform capabilities, with at least 6 years of relevant experience.• Strong understanding of AI, data pipeline and machine learning production architectures, especially with Azure services, with advanced skills in programming languages such as Python, R and SQL, relevant GenAI orchestration frameworks such as LangChain, LangGraph, ADK and CrewAI, and a practicalunderstanding of agile solution delivery principles.• Hands-on experience with cloud, data and AI platforms such as Azure, Azure OpenAI, Databricks and Spark, with the ability to define architecture patterns and guide implementation teams from prototype through production scaling.• Outstanding communication and stakeholder management skills, including the ability to explain complex AI architecture concepts, trade-offs and implementation roadmaps to both technical and non-technical audiences.• A solid track record of successfully delivering Generative AI solutions into production, including architecture governance, risk controls, performance monitoring and measurable business valuerealization.• Previous experience in insurance, health, or related regulated industries, with a strong understanding ofGenerative AI architecture patterns using Azure and OpenAI services, is highly desirable.• Demonstrated ability to lead through influence, mentor technical teams, shape architecture decisions and collaborate effectively with cross-functional partners across business, data, engineering, IT, security and governance teams.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.• You thrive in teams and enjoy getting things done together.• You take ownership and build solutions, focusing on what matters.• You do what is right, work with integrity and speak up.• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.• A focus on growing your career path with us.• Flexible work policies and strong work-life balance.• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together. • Boundless opportunity: We create opportunities to learn and grow at every stage of your career. • Continuous innovation: We invite you to help redefine the future of financial services. • Delivering the promise of Diversity, Equity and Inclusion:  We foster an inclusive workplace where everyone thrives. • Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid