ServiceNow AI Developer
Nttlimited (Internal Employees Not On Workday) Open · verified Oct 22, 2026 At a glance
Mid-level AI Engineering role at Nttlimited (Internal Employees Not On Workday). Remote, India · full-time.
Pay not stated AI Developer salary
aimlroles summary, based on the employer's posting.
What you'll do
- Configure and expand AI Control Tower for organization-wide oversight of AI systems and their lifecycle
- Create AI agents, skills, flow actions and subflows with Now Assist Skill Kit and Build Agent
- Connect external AI platforms through Service Graph Connectors and keep those integrations working
- Maintain CMDB and CSDM records for AI assets, including configuration-item tracking
- Apply governance controls, manage asset lifecycle, and support secure agent communication and quality checks
What you bring
- At least five years developing ServiceNow, including scripting and work in Studio or App Engine
- You understand CMDB and CSDM structures, plus Flow Designer, IntegrationHub and Service Graph Connectors
- You have hands-on experience with ACLs, role-based access, and plugin and scope dependencies
- You understand AI agents, large language models, skills and orchestration, with experience using Now Assist Skill Kit or Build Agent
Who this fits
This remote role suits a mid-level ServiceNow developer who can work across platform engineering, AI governance and enterprise architecture. You’ll collaborate with governance, risk, security and compliance stakeholders.
From the employer
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
About the Role
We are seeking an experienced ServiceNow Developer to design, build, and implement solutions on ServiceNow AI Control Tower (AICT) — our enterprise platform for governing, securing, and managing AI agents, models, and workflows across the organization. You'll work at the intersection of platform development, AI governance, and enterprise architecture, helping us discover, govern, and scale AI initiatives responsibly.
Responsibilities
- Design, configure, and extend ServiceNow AI Control Tower to support enterprise-wide AI governance and lifecycle management
- Build and maintain custom AI agents, skills, flow actions, and subflows using the Now Assist Skill Kit and Build Agent
- Develop and maintain integrations with third-party AI platforms (e.g., AWS Bedrock, Azure AI Foundry, GCP Vertex AI, Copilot Studio) via the Service Graph Connector framework
- Manage CMDB and CSDM data models to ensure accurate tracking of AI assets as configuration items
- Configure and troubleshoot plugin activation sequences, scopes, dependencies, and access controls
- Collaborate with AI Stewards, Risk & Compliance Managers, and Platform Administrators to implement risk assessments, compliance frameworks, and governance policies
- Monitor and support AI Agent Fabric protocols (MCP, A2A) for secure cross-agent communication
- Manage the full AI asset lifecycle from intake and assessment through deployment and retirement
- Write clean, maintainable scripts and workflows (business rules, script includes, client scripts, Flow Designer, IntegrationHub)
- Support version control, rollback, and quality assurance processes for custom AI skills
Required Qualifications
- 5+ years of ServiceNow development experience, including scripting and Studio/App Engine
- Strong working knowledge of CMDB and CSDM, including CI classes, relationships, and data health management
- Experience with Flow Designer, IntegrationHub, and Service Graph Connectors
- Hands-on experience with ACLs, role design, and persona-based access control
- Experience with plugin/scope management, including activation sequencing and dependency mapping
- Understanding of AI/agentic concepts: AI agents, LLMs, skills, and orchestration frameworks
- Familiarity with Now Assist Skill Kit and/or Build Agent for creating custom skills and agents
- Strong analytical and troubleshooting skills across complex, multi-system integrations
- Excellent communication skills, with the ability to work cross-functionally with governance, risk, security, and compliance stakeholders
Preferred Qualifications
- Direct experience implementing or administering ServiceNow AI Control Tower (AICT)
- Knowledge of AI governance, risk, and compliance (IRM/GRC) concepts
- Familiarity with AI Agent Fabric protocols (MCP, A2A)
- Experience integrating with third-party AI/ML platforms (Azure OpenAI, AWS Bedrock, GCP Vertex AI, etc.)
- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist)
- Completion of ServiceNow's AI Control Tower Implementation Bootcamp or equivalent training
Workplace type:
Remote WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today