Lead AI Platform Operations Engineer #AIDA
At a glance
Senior ML Platform & Ops role at Singtel Group. Singapore, Singapore.
Pay not stated ML Platform & Ops salary
aimlroles summary, based on the employer's posting.
What you'll do
- Keep the on-prem OpenShift AI platform available and responsive through monitoring and performance tuning
- Lead incident handling and root-cause reviews, then put recovery plans in place to protect service continuity
- Run security operations across threat detection, access controls and vulnerability management
- Coordinate audits and compliance reporting against Singtel policies and relevant security standards
- Lead the AI platform operations team, assigning work and improving automation and observability with engineering teams
What you bring
- A bachelor's degree in computer science, engineering or a related discipline
- Ten years in operating or administering on-prem platforms, with strong OpenShift operations experience
- Experience with incident management, SRE methods and disaster recovery planning
- Hands-on security operations across IAM, SIEM/SOAR, vulnerability management, firewalls or endpoint detection
- Working knowledge of Ansible automation and monitoring tools such as Elastic Search, Grafana or OpenTelemetry
Who this fits
This senior role suits an experienced on-prem platform operator who can lead incident response and coordinate an operations team. You’ll work with MLOps, LLMOps and engineering groups on monitoring, automation and security for AI/ML workflows.
From the employer
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
Singtel is where Technology meets Purpose.
We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.
From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.
At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.
This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.
Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.
Role Summary:
•Responsible for ensuring the high availability, reliability, and performance of our OpenShift on-prem AI platform
•Lead proactive monitoring, outage detection, and incident response to minimize downtime and operational risk
•Design and maintain disaster recovery and business continuity processes to safeguard critical AI workloads
•Oversee cybersecurity operations, including vulnerability management, audits, and compliance with security standards for AIDA’s AI platform
•Collaborate closely with MLOps, LLMOps, and engineering teams to integrate automation, observability, and security best practices into platform operations
How You will Make An Impact:
- Lead availability monitoring, outage detection, and performance optimization of our OpenShift on-prem AI platform
- Manage incident response, root cause analysis, and implement disaster recovery strategies to ensure business continuity
- Oversee cybersecurity operations including vulnerability management, threat detection, and access control enforcement
- Handle security audits, compliance reporting, and ensure alignment with Singtel policies, regulatory frameworks and industry best practices
- Collaborate with other developer teams to integrate monitoring, automation, and security best practices into AI/ML workflows
- Drive continuous improvement in platform operations through automation, observability, and operational excellence initiatives
- Lead AIDA AI platform operations function and coordinate distribution of work within team
Skills for Success:
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 10 years of experience in on-prem platform administration and/or operations
- Deep expertise in OpenShift platform operations and monitoring services including Elastic Search, Grafana and OpenTelemetry
- Strong background in incident management, SRE practices, and disaster recovery design
- Hands-on experience with security operations: IAM, SIEM/SOAR, vulnerability management, firewalls, endpoint detection
- Proficiency in infrastructure-as-code and automation scripting (Ansible)
- Familiarity with AI/ML infrastructure (GPU, model hosting) and their operational demands
- Knowledge of security compliance frameworks (ISO 27001, CIS, NIST)
- Excellent problem-solving, communication, and leadership skills, especially in high-pressure incident scenarios
- Forward thinking ability to identify possible failure scenarios and formulate effective response plans
Are you ready to say hello to BIG Possibilities?
Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.