aimlroles

Lead ServiceNow Developer with strong AI/GenAI expertise

Jade Global Open · verified Oct 22, 2026
Irving Full-time Senior AI Engineering

At a glance

Senior AI Engineering role at Jade Global. Irving · full-time · no salary stated · we estimate $161,745–$225,300 across the United States.

Estimated pay

Jade Global has not published a salary for this role. The figure below is our estimate, not theirs.

$161,745 – $225,300
What the middle half of senior AI engineering roles in the United States paid, among postings that did state a salary.
Worked out from 435 postings that stated pay, median $195,000. Last updated Oct 22, 2026.
RoleAI Engineering
SenioritySenior
LocationIrving
EmploymentFull-time
PostedAug 20, 2026 · 2mo ago
Role brief

aimlroles summary, based on the employer's posting.

What you'll do

  • Build and maintain ServiceNow applications, workflows, integrations, business rules, APIs and user interface components
  • Extend Now Assist and create ServiceNow-based AI agents that retrieve enterprise information and take actions
  • Create Graph RAG and Agentic RAG systems, including knowledge graphs and retrieval solutions built with Neo4j
  • Develop RAG pipelines and connect ServiceNow data with AI services, databases and external enterprise systems
  • Write Python and JavaScript code, address production problems, and improve solution reliability and performance

What you bring

  • At least twelve years of development experience
  • Strong hands-on ServiceNow development experience, including configuring Now Assist and building platform-based AI agents
  • Practical experience with Graph RAG and agentic AI, plus LangGraph, LangChain and Neo4j
  • Strong Python and JavaScript skills for AI integrations and ServiceNow development

Who this fits

This senior role suits a hands-on developer who can build ServiceNow solutions alongside AI agents and retrieval systems. You’ll work with architects, product owners, business stakeholders and AI/ML engineers.

From the employer

Lead ServiceNow Developer with strong AI/GenAI expertise1

We are looking for an experienced ServiceNow Developer with strong AI/GenAI expertise to design, develop, and implement innovative ServiceNow solutions that combine the ServiceNow platform with modern AI capabilities.

The ideal candidate will have hands-on experience with ServiceNow development, Now Assist, AI agents, Graph RAG, Agentic RAG, LangGraph, LangChain, and Neo4j, along with strong programming skills in Python and JavaScript.

This role will be responsible for building intelligent, context-aware solutions and AI agents that leverage enterprise knowledge, ServiceNow data, and graph-based relationships to automate workflows and improve user experiences.

Key Responsibilities

  • Design, develop, configure, and maintain solutions on the ServiceNow platform.
  • Develop ServiceNow applications, workflows, integrations, business rules, Script Includes, REST APIs, UI components, and custom applications.
  • Configure and extend Now Assist capabilities to support enterprise AI use cases.
  • Design and develop AI agents/agentic workflows within the ServiceNow platform.
  • Build and integrate Graph RAG and Agentic RAG solutions for enterprise knowledge retrieval and reasoning.
  • Develop AI-powered solutions using LangGraph and LangChain.
  • Design and implement knowledge graphs and graph-based retrieval solutions using Neo4j.
  • Integrate ServiceNow data and enterprise knowledge sources with AI/LLM-based applications.
  • Develop intelligent agents capable of retrieving information, reasoning over enterprise data, and executing appropriate actions.
  • Build RAG pipelines, including document ingestion, chunking, embeddings, retrieval, reranking, context construction, and response generation.
  • Develop integrations between ServiceNow, AI/ML services, vector/graph databases, and external enterprise systems.
  • Write clean, maintainable, and scalable Python and JavaScript code.
  • Collaborate with architects, product owners, business stakeholders, and AI/ML engineers to translate business requirements into scalable technical solutions.
  • Implement appropriate security, access controls, governance, monitoring, and testing for AI-enabled ServiceNow solutions.
  • Troubleshoot production issues and continuously improve the performance and reliability of AI and ServiceNow solutions.

Required Skills & Experience

ServiceNow

  • Strong hands-on experience as a ServiceNow Developer.
  • Experience with ServiceNow development and configuration across areas such as:
    • Business Rules
    • Script Includes
    • Client Scripts
    • UI Policies / UI Actions
    • Workflows / Flow Designer
    • REST/SOAP integrations
    • ServiceNow APIs
    • Custom applications
  • Strong understanding of the ServiceNow platform architecture and development best practices.
  • Experience configuring and extending Now Assist.
  • Hands-on experience developing or configuring AI agents on the ServiceNow platform.

AI / GenAI / RAG

  • Strong understanding of Generative AI, LLMs, RAG, and AI agents.
  • Hands-on experience building Graph RAG solutions.
  • Hands-on experience with Agentic RAG / Agentic AI architectures.
  • Experience designing AI agents that can reason, retrieve information, use tools, and execute actions.
  • Strong understanding of retrieval pipelines, embeddings, vector search, knowledge graphs, context management, and prompt engineering.
  • Experience integrating LLMs with enterprise applications and data sources.

AI Frameworks & Technologies

  • Hands-on experience with LangGraph for building agentic workflows.
  • Strong experience with LangChain and its components for LLM/RAG application development.
  • Experience with Neo4j and knowledge graph concepts.
  • Experience designing graph-based retrieval and reasoning workflows.
  • Experience working with APIs and integrating AI services with enterprise platforms.

Programming

  • Strong JavaScript development skills, particularly in the context of ServiceNow.
  • Strong Python programming skills for AI/GenAI integrations and backend development.
  • Ability to develop production-quality, modular, testable, and maintainable code.

Preferred Qualifications

  • Experience with ServiceNow AI Search, Now Assist, Virtual Agent, Knowledge Management, or Intelligent Automation.
  • Experience with LLM platforms such as OpenAI, Azure OpenAI, Anthropic, or similar technologies.
  • Experience with vector databases and semantic search technologies.
  • Understanding of knowledge graph modeling, graph algorithms, and graph-based retrieval.
  • Experience with REST APIs, microservices, cloud platforms, and enterprise integrations.
  • Experience implementing AI solutions with enterprise security, governance, and responsible AI considerations.
  • ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are preferred.

Minium Experience:

12 years of developement experience